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FAQ - Frequently Asked Questions
 
The first set of question and answers relate to new tenant information, these questions are in blue.  The second set are for existing tenants, these questions are in green. 
 
  • When will I get my key? 
  • Can I move in early?
  • What do I do about utility bills?
  • What is my bin day? 
  • How can I set up a Broadband connection?
  • What about washing machines?
  • What happens to my deposit? 
  • What do I do about final bills?
  • What do I do to get my deposit back?



New Tenants


 

Q: When will I get my key?
A:  This will be posted to you in the summer.
Q: Can I move in early?
A: . Yes, contact Susan to make arrangements.
Q: What do I do about utility bills? 
A:. You should have signed a new registration document along with your housemates.  Meter readings are taken before you move in and Susan sends the details to the companies.  It's always a good idea to take your own meter readings for your own reference.
Q: What is my bin day?
A: A file in the properties has all these details, if it is missing please contact Susan. 
Q: How can I set up a Broadband connection?
A:  All you need is a router and to get yourself connected.  Don't forget that many studets are returning in October and that can result in connection waiting times of up to a month at that time of year.
Q: What about washing machines?
A:  If the leaving students do not have one in the house to sell to you (many are passed on FOC) we suggest you either hire one or, more economically, you buy one between you (approx £200) which you can sell on to the next set of students for £80 - £100.
 
Q: What happens to my deposit?
A: It is held by Letsrent and insured by the Deposit Protection Service.  Please visit www.mydeposit.co.uk for details of how this government scheme works.  Full documentation and protection certificate is issued to you when your deposit is processed. 
 
Existing Tenants
 
Please note your contract ends 12 noon Friday 3rd July 2009 and all keys must be returned on or before this date.
 
A:  Ensure meters are read on the final day. Notify utility companies, including telephone, of your home address to send final bills to.  Send copies of final bills with proof of payment such as banker's stamp to Susan.
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A: In addition to proof of paid bills the house and garden should be left clean and tidy, including rubbish removed and grass cut.  Please do not forget that communal areas are the equal responsibility of all tenants.  You should receive a list of breakage and cleaning costs, please advise Susan if you have not got this within two weeks of the end of your tenancy.